TYPE:ServiceMODEL:TiguanYEAR:2024
Matt (service manager) got me in right away. Fixed the issue quickly and had me back on the road in a few hours. Very happy with the experience.
Average Score (40 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
02-21-2025
Dave, Thank you for taking the time to respond to the survey from VW regarding your most recent service visit. Your feedback is important to us and it is especially nice to get another 5 Star rating!. We look forward to seeing you and your Taos in another 10,000 miles. Sincerely, George Honiotes General Manager Sierra Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2021
Great service on this day. They were able to not only complete my oil change but also fix an additional issue that I had forgotten about. Kind staff and quick service!
TYPE:ServiceMODEL:TiguanYEAR:2020
Service was fast and friendly. That's the best way!
01-09-2025
David, Thank you for taking the time to respond to the survey from Volkswagen regarding your recent service visit. All feedback is valuable but it is especially nice to get a 5 Star rating and to read your positive comments. We look forward to seeing you and your Tiguan in another 10,000 miles. Sincerely, George Honiotes General Manager Sierra Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2022
The courteous treatment of the customer and efficient manner in which your vehicle is handled are greatly appreciated, also the friendly and straightforward way that concerns or questions are addressed and handled is very nice. The facility itself is also very nice and clean and the staff is very friendly and efficient.
12-14-2024
Steven, Thank you for responding to the survey from Volkswagen regarding your recent service visit. Your feedback is important to us and we REALLY appreciate the kind words you shared. The 5 Star rating means a lot, too. We look forward to seeing you and your Atlas next time. Sincerely, George Honiotes General Manager Sierra Volkswagen
TYPE:SalesMODEL:TaosYEAR:2024
Max our salesman was helpful and it was a good experience all the way around.
11-27-2024
Jeff, Thank you for taking the time to respond to VW's survey regarding your recent purchase. All feedback is important to us but we really appreciate 5 Star ratings like the one you gave. I'm glad Max provided the experience worth the rating. We look forward to seeing you and your Taos in 10,000 miles for your first complimentary service. Sincerely, George Honiotes General Manager Sierra Volkswagen
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Everyone at the dealership was very nice and helpful. Max our salesman was great!
11-08-2024
Kyle, Thank you for your kind words and the 5 Star rating you gave us and Max regarding your recent purchase. Feedback is always important it is nice to hear that we can add another satisfied customer to our list. We very much appreciate your business and we look forward to seeing you and your Cross Sport in 10,000 miles for your first complimentary maintenance. Sincerely, George Honiotes General Manager Sierra Volkswagen
TYPE:SalesMODEL:JettaYEAR:2025
Everyone was kind and spoke to me immediately.
11-01-2024
Susan, To say we value your repeat business is an understatement. It is always nice to see you for sales or service and we appreciate the 5 star rating on your review. Good luck to your grandson in the playoffs! Sincerely, George
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2019
The customer service rep that checked me in had the worst attitude. Her tone was very aggressive and accusatory and I will never come back to that location. I also don’t think any effort was put into diagnosing my vehicle issue and now I have an appointment somewhere else.
10-25-2024
Rebecca, I am very, very sorry about the treatment you received during your recent service visit. When the majority of responses are 5 star ratings, it is jarring to receive one star. When we deserve it, it is particularly hard to swallow. I do appreciate that you took the time to answer the survey because feedback is the only way we can improve. Based on your experience and internal follow up conversations, that advisor no longer works here. It does appear that we took the proper first steps to determine why your coolant level was low. Unfortunately, the visual inspection and pressure test of the system did not reveal the source of the problem and further diagnostics are necessary. I hope that the issue gets resolved soon. Sincerely, George Honiotes General Manager Sierra Volkswagen