TYPE:ServiceMODEL:AtlasYEAR:2021
Average Score (47 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
The Money/contract person was very accommodating for the situation we had. The signatures for my wife have had to be delayed for 3 weeks upon her return from overseas. She did a very good job of explaining the warranty coverage types. The salesman was a no pressure type which is very relaxing for myself. I was offered rides to and from home. I hope any follow up questions I will have concerning car programming and features can be accommodated.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2024
Sierra VW and Robert Flerledge were extremely helpful, patient, and knowledgeable in assisting me with the purchase of my new Jetta!
TYPE:ServiceMODEL:TiguanYEAR:2018
Service representative, Jamalia was able to have my vehicle serviced when I encountered an issue traveling home with my dog in the car. She was professional & took care of my issue swiftly. The part needed was in stock and they were able to fix my vehicle. I really appreciated her concern with getting my vehicle fixed as quickly as possible. VW in Ottawa, Illinois is lucky to have her! Service Manager, Matt & Ryan were also crucial in correcting a 2nd issue I had with the vehicle and fixed my vehicle promptly. I definitely recommend this location for all your VW needs! Thanks to everyone!
09-17-2024
Nancy, Thank you for the kind words regarding our staff. I am very happy that you had a great experience and that we were able to get you back on the road quickly and safely. Sincerely, George Honiotes General Manager Sierra Volkswagen
TYPE:ServiceMODEL:TaosYEAR:2023
They are friendly, efficient and knowledgeable